Questions About My Order

How do I change or cancel an order?

Please have your receipt available for cancellation or changes to your order. All changes must occur one business day in advance to allow for processing. Any orders cancelled may incur a cancellation fee; as terms and conditions apply.

What if I need to keep my container longer/have it removed sooner?

Please note all changes to your order must occur at least one business day in advance to allow for processing, as terms and conditions apply. There is an additional charge for keeping the container longer than designated in your order.

Will it damage my new driveway?

The contractor highly recommends that the customer protect any surface where the roll-off is going to be placed with a 4’ x 8’ sheet of plywood. Customer affirms that any right-of-way provided by customer (disclosed in delivery questions) for the roll-off container is sufficient to bear the weight of all contractors’ equipment and vehicles required to perform the contracted service. The customer assumes all liabilities for damages to private driving surfaces, pavement or road surfaces and entire container placement site. The contractor shall not be responsible for any damages to any private driving surface, pavement or accompanying subsurface of any route associated to perform the service that was contracted.

Can I put the container on the street?

Please check with your local municipality. Permits may be required.

How large of a space do I need for the container/for delivery?

Please refer to the container dimensions listed below. It is recommended to provide space to accommodate double the amount of the width and height of the container to assure adequate height and space clearance.

What are the unacceptable materials items for roll-off containers?

Hazardous waste, dirt, industrial waste, chemical products, oil filters, herbicides & pesticides, radioactive material, solvents, paint (except completely dried latex paint cans, no liquids), other flammable liquids, aerosol cans, propane tanks, motor oil, transmission oil/lubricating/hydraulic oil/oil filters, contaminated oils (mixed with solvents, gasoline, etc.), antifreeze, appliances, petroleum-contaminated soil/lead paint chips, tires, batteries, computers, monitors, televisions, microwaves, fluorescent tubes, railroad ties, medical waste, asbestos, animals, barrels, all liquids. Material must be level at the top of the container; nothing can be sticking out of the top. Additional requirements may apply based upon locality. Liability for appropriate waste remains with the customer as agreed to in the terms and conditions.

What are the unacceptable materials items for Insta-Bins?

No heavy material (ex. concrete, bricks and tile), dirt, demo bricks, hazardous waste, industrial waste, chemical products, oil filters, herbicides & pesticides, radioactive material, solvents, paint (except completely dried latex paint cans, no liquids), other flammable liquids, aerosol cans, propane tanks, motor oil, transmission oil/lubricating/hydraulic oil/oil filters, contaminated oils (mixed with solvents, gasoline, etc.), antifreeze, appliances, petroleum-contaminated soil/lead paint chips, tires, batteries, computers, monitors, televisions, microwaves, fluorescent tubes, railroad ties, medical waste, asbestos, animals, barrels, all liquids. Material must be level at the top of the container; nothing can be sticking out of the top. Additional requirements may apply based upon locality. Liability for appropriate waste remains with the customer as agreed to in the terms and conditions.

Placing an Order

What if I need a larger container?

Please review container sizes for assistance in confirming the best-sized container to fit your needs.

How far in advance do I need to order?

When ordering online you will see available dates displayed on the calendar. All online orders must occur at least one business day in advance to allow for processing, as terms and conditions apply. Please note there is no guaranteed delivery time, so if a container is needed first thing in the morning delivery should be scheduled for the day prior.

Is service available 24 hours?

You can order online 24 hours a day, however, all online orders must occur at least one business day in advance to allow for processing, as terms and conditions apply.

What if I need an extra haul?

Yes, you can have additional hauls with your order. Please note you will be charged the full initial quoted amount for a second time for an additional haul.

What if the driver comes for delivery or removal and I am not ready for the container to be dropped or removed?

Please note trip charges will incur a supplementary cost of $150 per visit from the initial quote.

Is it necessary for someone to be there when they deliver or remove my container?

It is not necessary to have someone onsite for delivery or removal of the container. However, please be as specific as possible when answering the delivery questions, as the driver will use their best judgment and place the container in the safest accessible area when delivering the container. If an onsite contact is not available for delivery, you will be responsible for all charges involved with relocation of the dumpster should it be necessary. For removal; customer agrees to provide unobstructed access to the equipment on the scheduled pick-up day; if equipment is inaccessible customer is subject to additional pick-up charges, as terms and conditions apply.